Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Do you ship internationally?
Yes, Premiata ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I care for my Premiata sneakers?
To maintain the quality of your footwear, we recommend cleaning with a soft, damp cloth and avoiding direct exposure to heat sources or harsh chemical solvents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment options like Klarna or Apple Pay depending on your location.
How do I determine my correct size?
Our products generally follow standard European sizing. We provide a detailed Size Guide on each product page to help you find the perfect fit based on your measurements.