Returns & Exchanges
At Premiata, we strive for perfection in every pair; however, if you are not completely satisfied with your purchase, you may return your items within 14 days of delivery. All returned products must be in their original condition, unworn, and with all security tags and packaging intact.
Request Authorization
Log into your account or use the 'Order Status' link to submit a return request and obtain your Unique Return Authorization Number.
Prepare the Package
Place the items in their original designer box and secure them inside a sturdy shipping carton, ensuring the pre-paid return label is clearly visible.
Dispatch the Shipment
Schedule a complimentary collection with our preferred courier or drop off your package at an authorized service point near you.
Quality Check & Refund
Once our warehouse confirms the items meet our quality standards, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing